Need help with your WelcomeBob solution
Here you will find guidance and support in three areas:
Mobile and App
Important!
Remember to update the app/have the latest version if you generally encounter problems. If this does not solve the problem, follow the various guides below or contact support.
1. You have been invited
You have received an invitation via email from your administrator.
Welcome to WelcomeBob!
You have received an invitation via email from your administrator — welcome to WelcomeBob!
When you create your user, use the same email address to which the invitation was sent. This is important since your access is linked to this particular mail.
Not sure if you received the invitation?
Check your inbox and spam folder. If you still can't find the email, contact the administrator from your property — they're the ones who have the option to send or resend the invitation.
Want to know more about what the app can do?
You will find a guide with all the features and step-by-step help via the link in the email you received. There we show you, among other things, how to open the door, receive video calls and get messages from your home — directly in the app.
2. Check your email and download the app
Open the mail and follow the link to download the WelcomeBob app for your mobile.
3. Create user in the app
When you create your user, use the same email address to which the invitation was sent.
Why is it important to use the same email address?
Your access to the app is linked to the email address the invitation was sent to.
If you use a different mail, the system will not recognize you and you will not be able to access the right functions and information. Therefore, be sure to use exactly the mail on which you received the invitation.
4. Then you're at it!
Now you're ready — you can open the door, receive calls and use your doorphone directly from the app.
Want to know more about what the app can do?
You will find a detailed review of the features in the guide we have linked to in the email. Here you will also get help with setup and good tips to get started.
It is important that when you download and open the app, for the first time, that you accpette all permissions that the app asks for, including notifications. This has fill in on receiving calls.
You can go into the app settings for WelcomeBob and turn the grants on.
Android: Settings -> Apps -> WelcomeBob -> Permissions -> Notifications -> “All notifications for WelcomeBob” must be turned on.
iPhone: Settings -> Notifications -> WelcomeBob -> Allow Notifications
Close the app completely and open it again. You should be receiving calls now.
If you have received an invitation email and have not yet been created in the app, simply open the app manually (from your home screen) and create an account with the same email address that received the invitation.
It is important to emphasize that you should not open the app through the link in the mail.
When sending an invitation, make sure that the entire email address is spelled out in lowercase.
This is a bug we are experiencing on our iPhone/iOS version of the app and we are actively working to fix it.
We are familiar with the error on selected Android phones, and one can fix this in the following way:
1. Press and hold the WelcomeBob app until a small menu appears.
2. Next, select “App Info”.
3. Select the “Storage” or “Storage” menu.
4. Select the option “Clear Data” and accept the warning that comes. This does not hurt the app.
5. Now go back to “App Info” above WelcomeBob and uninstall WelcomeBob.
6. Enter your Google Drive app.
7. Tap the three strokes in the upper left and select the “Backup” or “Backups” option.
8. You will now see more backups in here. This solution requires us to delete the backups.
If you are not comfortable with this, for example if you have a temporary phone that has not been restored with the backup, we recommend that you do not delete the backup, but that you continue the wizard from 9.b.
9a. Delete the backups.
10a. Install WelcomeBob from the Google Play Store again and now the app will open.
9b. If you do not delete the backups, there is another option:
10b. Go into settings under your phone.
11b. Find the “Accounts” or “Accounts” option.
12b. Select Google and remove your google account from your mobile (You can add it back after the problem is solved).
13b. Now verify that the Google account you have removed is not still logged in to the Google Play Store.
14b. Now reinstall the WelcomeBob app - This may require you to log in with another email to Google, you can choose to create a new one or log in with another email as long as it is not the email you just removed.
15b. You will now be able to open the WelcomeBob app and continue using your smart door phone.
Open the WelcomeBob app and tap on the “Account” icon in the lower right corner. After that, there will be a field where it says “password”.
Simply click on this field, which will then prompt you to enter your current password, as well as the new password.
Click the black “Change Password” button to confirm and change the code.
If you are already logged in to the WelcomeBob app, please log out by clicking on the “Account” icon in the lower right corner and then clicking on the “Log Out” button.
You will be greeted by the login page, where you must then tap “Login” next to “Already Created?” the text.
After this, you have the option to press “Forgot password?” where you will be prompted to enter the email address of the account you wish to reset the password on.
Shortly thereafter, you should receive an email in your inbox, where you simply follow the guide to create a new password.
At this time, it is not possible to change the email address in the app, so please contact customer service.
We are ready to help you!
If you have any questions or need help, don't hesitate to contact us.
You are also welcome to use the chat, which you will find via the green icon in the lower right corner.
Intercom and setup
Are you experiencing problems with the intercom? Start by contacting your administrator — they can often help with names, setup, and access. You can also find guidance at welcomebob.com/help.
Open the WelcomeBob app and click on the 3 dots in the upper right corner.
(If you are added to multiple doorphones, swipe over on the doorphone you want to change the name of before pressing the 3 dots)
After that, click “Edit Screen Name”.
Change the screen name to the desired name and click “Edit Screen Name” to confirm and changed the name.
By default, the app will use your username as the screen name when you are added to a intercom.
If you want to change the screen name you can follow the wizard above.
If there is a blank box on the intercom, it is because no one has been invited to that event yet, or that they have logged out of the WelcomeBob app.
If you're logged in but still can't see yourself, we recommend that you log out of WelcomeBob and back in. To do this, press the “Account” button in the lower right corner.
If the problem still occurs, we recommend that you contact your property manager.
Find the apartment/apartment in the app that you would like to invite to. Next, tap on the three dots in the upper right corner and select “Show Users”.
If you see a plus sign (+) in the upper right, you can invite users to the intercom. If you do not see a plus, then you should contact your property manager, who can invite them for you.
If you don't see the 3 dots in step 2, contact your property manager, who can remove them for you.
Step 1:
Find the apartment/entry in the app that you would like to remove the person from. Next, tap on the three dots in the upper right corner and select “Show Users”. Here you will see an overview of people associated with your apartment (e.g. 3rd th).
Step 2:
If there are three dots on the far right of each person, it means that you can remove them from the phone.
Step 3:
Here, simply press the dots and select “Remove from intercom”.
No. At present, it is only possible to have one user per device. If you wish to use another device, please create a new profile for the desired device and invite it to the door phone.
We are working on a solution to be able to have multiple devices across the same account.
Couldn't find answers in the support above?
If you did not get your questions answered or need further explanation, you can either send a message to our email or call us.
If you choose to send a message to our email, it is important that you provide the email address to which the request relates.